Returns and refunds policy

Returns within 30 days

You have the right to cancel (withdraw from) your order within 30 days of receipt, giving a reason.

The return period expires 30 days after the day on which you, or a third party designated by you (other than the carrier), physically take possession of the product.

To exercise this right of withdrawal, you can email us a clear statement + photo indicating that you wish to withdraw from the agreement. We will confirm your request and then provide you with the return address.

Products must meet the following conditions:

  • Products must be in original condition and have their original labels and tags

  • The packaging must not be damaged and must be in its original condition

  • Returned items must show no signs of use

  • Hygiene products (such as underwear) cannot be returned if the seal has been broken

Unfortunately, if the returned items do not meet these conditions, we cannot process your return. We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

Return shipping costs

The cost of returning items is the customer's responsibility.

Returns are always shipped at the sender's risk. Therefore, make sure you receive proof of postage with a track & trace code. Lost returns without proof of postage cannot be reimbursed.

Returns must be sent to our international return address.
We do not have a return address in the Netherlands or the European Union.

Returns are processed through our international warehouse. As a result, shipping costs may be higher than within the Netherlands.

The return address will be provided by email after you register your return.

Refunds

For a full return, you will receive a full refund of the purchase price.
For a partial return, only the returned items will be refunded.

Refunds are issued within 14 days of receiving and inspecting your return, usually within 3 to 5 business days.

The refund will be issued using the same payment method you used for the original transaction, unless expressly agreed otherwise.

Return procedure

Contact our customer service team at klantenservice@vanmaere.nl to register your return and request a return label.

Then send the package to the return address we provide and make sure the shipment has a track & trace code.

Exchanges

You can also exchange an item for a different size, color, or another product, provided the item is in its original condition, has its original labels, and has not been worn.

To do so, contact us within 30 days of receipt at klantenservice@vanmaere.nl.

Any shipping costs for exchanges are the customer's responsibility.

Order cancellations

You can cancel your order as long as it has not yet been processed or shipped. To do so, contact us as soon as possible at klantenservice@vanmaere.nl.

Has the order already shipped? You can still return the product within 30 days in accordance with our return policy.

Have you received the wrong item or size? We will send you the correct item free of charge.

Contact information

Email: klantenservice@vanmaere.nl
Or contact us using the contact form.

Opening hours

Monday to Friday: 09:00 – 20:00 hours
Saturday: 11:00 – 16:00 hours

We aim to respond to your email within 24 hours.