Frequently Asked Questions

When can I expect my order?

To keep our prices as low as possible, Van Maere has products delivered to you directly from the manufacturer or supplier. As a result, delivery may take a little longer than you may be used to.

It takes approximately 1–2 business days to process your order.

The average delivery time is:

  • Netherlands: approximately 4–6 business days

  • Belgium: approximately 4–7 business days

  • United Kingdom: approximately 4–6 business days

The estimated delivery time has passed. Where is my order?

In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may sometimes be delayed.

Have you waited 3 extra business days after the original delivery time and still not received your order? Please contact us at klantenservice@vanmaere.nl

How much is shipping?

When you order from Van Maere, you always benefit from free shipping.

How can I pay for my order?

Van Maere always offers secure payment methods. We support the most commonly used payment methods in the Netherlands:

  • iDEAL

  • Maestro

  • Visa

  • Mastercard

  • American Express

  • Bancontact

  • Google Pay

  • Apple Pay

Some items are missing from my order. Why?

Some orders are shipped in multiple packages due to weight restrictions.

To ensure product quality, the items you order may come from different suppliers. As a result, items may not be delivered at the same time.

Don't worry: the rest of your order is on its way. The remaining items are usually delivered within 1 to 3 business days.

What should I do if I receive a damaged shipment?

Unfortunately, an order may be damaged during delivery. In that case, contact our customer service immediately at klantenservice@vanmaere.nl

Please include photos of the damage with your email.

Do not return the item before contacting us and sharing the photos. Otherwise, we may not be able to offer a suitable solution.

Our customer service team will respond to your message as soon as possible and work with you to find the best solution.

What should I do if I ordered the wrong product, it doesn't fit, or I no longer want the item?

First, contact our customer service team at klantenservice@vanmaere.nl. We'll work with you to find the best solution.

If a return is necessary, you only pay the shipping costs for returning the product.

Do you have any questions?

Please feel free to contact us at klantenservice@vanmaere.nl

Opening hours

Monday to Friday: 09:00 – 20:00
Saturday: 11:00 – 16:00

We aim to respond to your email within 24 hours.